FAQ

General

  • Q: What is Amazon Chime?

    Amazon Chime is a high-quality communications service that transforms online meetings with an easy-to-use app which works seamlessly across all your devices. With Amazon Chime, you can schedule and attend online meetings and video conferences, and chat, call, and collaborate, inside and outside your organization, all with a single app. Now you can work productively from wherever you are.

  • Q: Which operating systems does the Amazon Chime app support?

    The Amazon Chime app is available for the following operating systems:

    • Microsoft Windows 7, Windows 8, and Windows 10
    • Apple Mac OS X, version 10.10 and above
    • Apple iOS, version 8.0 and above
    • Android, version 5.0 and above

    For more information, please visit the help center.

Getting started

  • Q: Is there a free trial for Amazon Chime?

    Yes, Amazon Chime Pro is free to try for 30 days. After 30 days, you can purchase an Amazon Chime Pro or Plus subscription, or you can continue to use Amazon Chime Basic for free, for as long as you’d like. To start your free trial, create an Amazon Chime account and start using the service.

  • Q: Do I need a credit card to access the free trial?

    No. Download the app, sign up, and start using Amazon Chime.

  • Q: How do I download the Amazon Chime app?

    To download the Amazon Chime app, see download Amazon Chime.

  • Q: How do I create an Amazon Chime account?

    You can use the Amazon Chime app to create your Amazon Chime account. After you download and open the app, you’ll be guided through the process of creating your Amazon Chime account, which you can then use to log in and access the service.

  • Q: Why am I being asked to login with Amazon?

    Amazon Chime uses Login with Amazon as a fast, secure, and easy way for you log in to your Amazon Chime account. Login with Amazon allows you to use an Amazon user name and password to log in to websites and apps that offer the service, such as Amazon Chime.

  • Q: Can I use my existing Amazon.com account with Amazon Chime?

    We recommend that you create a new Amazon.com account to use with Amazon Chime, using your work email address. Amazon Chime uses the email address associated with your Amazon Chime account to schedule meetings and automatically call you and your meeting participants. As such, it’s important for this email address to be the same as the email address you use with your calendar, which is typically your work email address.

  • Q: What is Login with Amazon?

    Login with Amazon allows you to log in to third party websites or apps, such as Amazon Chime, using an Amazon user name and password. With Login with Amazon, you can use a single user name and password for websites and apps that offer Login with Amazon, and you can easily manage access to your account (read more here).

  • Q: I am an end user. Where can I learn more about using Amazon Chime?

    To learn more about Amazon Chime, you can access the Amazon Chime user guide, or the detailed help available on the help center.

  • Q: I am an IT administrator. Where can I learn more about how to perform administration tasks for Amazon Chime?

    To learn more about the administration capabilities available in Amazon Chime, please see Amazon Chime Documentation.

Application features

  • Q: Can I chat with people outside my organization?

    Yes, you can chat with any registered Amazon Chime user. All you need to know is the email address associated with the Amazon Chime account. Initiate a conversation and chime in.

  • Q: How many people can participate in an online meeting or video conference?

    Amazon Chime allows you to have up to 100 participants in an online meeting when not using video. For video conferences, you can have up to 16 participants on desktops, and up to 8 participants on iOS devices. Video is not currently supported on Android devices.

  • Q: Does Amazon Chime support in-room video systems?

    Yes, Amazon Chime supports most H.323 compatible in-room video systems. There is no additional charge when using these systems.

  • Q: Can I dial in to meetings using a traditional phone number?

    For the best audio quality, we recommend you use the Amazon Chime app for your meetings. When this is not possible, the Amazon Chime Pro tier does offer the ability to join meetings using a standard phone line. With dial-in numbers in over 70 countries and low per-minute rates, your meeting attendees can participate from anywhere. For the latest conference call dial-in rates, see the information on this page.

  • Q: What's the difference between a voice (VoIP) or video call and a meeting?

    Voice (VoIP) or video calls take place between 2 people. Calls are initiated from the contact list, or directly from a chat, and they can't be scheduled. Person-to-person calls do not allow callers to connect via the public telephone network. Any Amazon Chime plan allows you to start or join a call.

    Meetings can have between 2 and 100 participants, and they can be scheduled or initiated instantly. Meetings call participants, or they can join using traditional dial-in numbers. Meetings use the visual roster to provide better meeting control for participants. Anyone in the meeting can share their screen and use Remote Desktop Control.

  • Q: How do I initiate a voice (VoIP) or video call?

    You can initiate a voice call from the contact list, or directly from a chat with a single click. You can add video once your voice call has started.

  • Q: What is the maximum number of attendees I can have on a meeting?

    You can have up to 100 attendees on a meeting.

Administration

  • Q: How do I log in to the Amazon Chime console to access my account?

    To access the Amazon Chime console, you first need to create an AWS account. When you’ve done this, you can log in to the AWS Management Console, and navigate to Amazon Chime.

  • Q: Can I add or remove Amazon Chime users in my Amazon Chime organization?

    Yes, you can add or remove Amazon Chime users in your Amazon Chime organization at any time through the Amazon Chime console.

  • Q: In which AWS region is Amazon Chime hosted?

    Amazon Chime is currently hosted in the US East (N. Virginia) AWS region.

  • Q: Can I have users on the Amazon Chime Basic plan in my Amazon Chime team or enterprise account?

    No. All users in your account must have an Amazon Chime Plus or Pro (including trial) subscription. When you add a user to your account, they will be assigned an Amazon Chime Plus subscription by default, which you can upgrade at any time. When you invite a new user to join Amazon Chime, they are assigned a Pro trial subscription.

  • Q: What does "claim your domain" mean?

    With Amazon Chime, you can ensure that all users that sign up to use Amazon Chime with an email address in your corporate domain(s) are automatically added to your Amazon Chime account. This makes it easier for you to keep track of and manage your Amazon Chime users and their subscriptions, and allows you to pay for the service centrally.

  • Q: How do I claim my domain?

    You can claim your domain by following the steps laid out in Create an Enterprise Account.

  • Q: Can I use Microsoft Active Directory to manage my Amazon Chime users?

    Yes, you can configure Amazon Chime to use your Microsoft Active Directory (AD) to manage your Amazon Chime users. You can connect to your on-premises AD using the AWS Directory Service AD Connector, or you can use the AWS Microsoft AD service.

  • Q: How do I configure Amazon Chime to use Microsoft AD?

    You can configure Amazon Chime to use Microsoft AD by following the sets laid out in Add Your Active Directory.

  • Q: Is there an additional cost when using Microsoft Active Directory to manage my Amazon Chime users?

    The Amazon Chime per user, per month cost does not change when integrating with Microsoft Active Directory (AD). However, the use of the AWS Directory Services themselves is not included in Amazon Chime pricing, and may incur additional charges. For more information, please see AWS Directory Services Pricing. Please note also that to integrate with Microsoft AD, your Amazon Chime account will be upgraded to an enterprise account, which means that you can no longer have users on the Amazon Chime Basic plan registered with an email address in your domain.

Plans

  • Q: Can I schedule or host instant meetings of three or more people if I don't have an Amazon Chime Pro subscription?

    No. To schedule or host instant meetings, you need to have an Amazon Chime Pro subscription. Amazon Chime Basic and Plus plans allow you to attend and fully participate in meetings scheduled or initiated by a user with an Amazon Chime Pro subscription, including sharing your screen and using Remote Desktop Control.

  • Q: Can I attend meetings of 3 or more people if I have an Amazon Chime Basic or Plus subscription?

    Yes, you can attend and participate in meetings if you have an Amazon Chime Basic or Plus plan. Meetings call you, you can dial in, you can share your screen and use Remote Desktop Control, and you can use the visual roster. To schedule and initiate instant meetings, you need an Amazon Chime Pro subscription.

  • Q: Can I do person-to-person voice (VoIP) and video calls if have the Amazon Chime Basic plan?

    Yes. You can initiate person-to-person voice and video calls from the contact list or from a chat in the Amazon Chime App. The Amazon Chime Basic plan does not allow you to share your screen or use Remote Desktop Control. To use these features, the initiator of the call needs to have an Amazon Chime Plus or Pro subscription.

  • Q: Can I share my screen and use Remote Desktop Control when doing person-to-person voice (VoIP) or video calls?

    Yes, so long as the initiator of the call has an Amazon Chime Plus or Pro subscription.

Pricing

  • Q: How does the free trial work?

    Amazon Chime Pro is free to try for 30 days. After 30 days, you can purchase an Amazon Chime Pro or Plus subscription, or you can continue to use Amazon Chime Basic for free, for as long as you’d like. To start your free trial, create an Amazon Chime account and start using the service.

  • Q: Do I need a credit card to access the free trial?

    No. Download the app, sign up, and start using Amazon Chime.

  • Q: How do I purchase Amazon Chime?

    To learn how to purchase Amazon Chime for yourself and for other users visit the Get Started Using Amazon Chime page here. You will receive a bill for all users in your Amazon Chime organizations at the end of each month.

  • Q: How does billing work for Amazon Chime?

    Amazon Chime is a pay-as-you-go service. Pricing is per user per month for the Plus and Pro plans, there is no upfront commitment, and you can upgrade, downgrade, or cancel your subscription at any time.

  • Q: What does Amazon Chime cost?

    Please see the Amazon Chime pricing page for the latest information.

  • Q: Is there an additional charge when attendees join a meeting using a standard phone line?

    Yes, you are charged a per minute per user fee for each meeting participant joining using a standard phone line. For the latest conference call dial-in rates, see conference call dial-in rate page.

  • Q: Is there an additional cost when using Microsoft Active Directory to manage my Amazon Chime users?

    The Amazon Chime per user, per month cost does not change when integrating with Microsoft Active Directory (AD). However, the use of the AWS Directory Services themselves is not included in Amazon Chime pricing, and may incur additional charges. For more information, please see AWS Directory Services Pricing. Please note also that to integrate with Microsoft AD, your Amazon Chime account will be upgraded to an enterprise account, which means that you can no longer have users on the Amazon Chime Basic plan registered with an email address in your domain.

Support

  • Q: How do I get support for Amazon Chime?

    The answers to most questions about Amazon Chime are answered in the online Knowledge Base.

    If you are an Amazon Chime administrator, you can submit a request through the Amazon Chime console and we will respond promptly. For customers requiring additional support options, AWS provides Premium Support plans, starting at $29 per month. Premium Support customers can submit cases via Support Center as they would for other AWS services.

Try Amazon Chime for free

Amazon Chime Pro is free to try for 30 days, with no credit card required.
After 30 days, you can continue to use Amazon Chime Basic for free, for as long as you’d like, or you can purchase an Amazon Chime Plus or Pro subscription.

Download Amazon Chime