FAQ

General

  • Q: What is Amazon Chime?

    Amazon Chime is a high-quality communications service that transforms online meetings with an easy-to-use app which works seamlessly across all your devices. With Amazon Chime, you can schedule and attend online meetings and video conferences, and chat, call, and collaborate, inside and outside your organization, all with a single app. Now you can work productively from wherever you are.

  • Q: Which operating systems does the Amazon Chime app support?

    The Amazon Chime app is available for the following operating systems:

    • Microsoft Windows 7, Windows 8, and Windows 10
    • Apple Mac OS X, version 10.10 and above
    • Apple iOS, version 8.0 and above
    • Android, version 5.0 and above

    For more information, please visit the help center.

Getting started

  • Q: Is there a free trial for Amazon Chime?

    Yes, Amazon Chime Pro is free to try for 30 days. After 30 days, you can purchase Amazon Chime, or you can continue to use Amazon Chime Basic for free, for as long as you’d like. To start your free trial, create an Amazon Chime account and start using the service.

  • Q: Do I need a credit card to access the free trial?

    No. Download the app, sign up, and start using Amazon Chime.

  • Q: How do I download the Amazon Chime app?

    To download the Amazon Chime app, see download Amazon Chime.

  • Q: How do I create an Amazon Chime account?

    You can use the Amazon Chime app to create your Amazon Chime account. After you download and open the app, you’ll be guided through the process of creating your Amazon Chime account, which you can then use to log in and access the service.

  • Q: Why am I being asked to login with Amazon?

    Amazon Chime uses Login with Amazon as a fast, secure, and easy way for you log in to your Amazon Chime account. Login with Amazon allows you to use an Amazon user name and password to log in to websites and apps that offer the service, such as Amazon Chime.

  • Q: Can I use my existing Amazon.com account with Amazon Chime?

    We recommend that you create a new Amazon.com account to use with Amazon Chime, using your work email address. Amazon Chime uses the email address associated with your Amazon Chime account to schedule meetings and automatically call you and your meeting participants. As such, it’s important for this email address to be the same as the email address you use with your calendar, which is typically your work email address.

  • Q: What is Login with Amazon?

    Login with Amazon allows you to log in to third party websites or apps, such as Amazon Chime, using an Amazon user name and password. With Login with Amazon, you can use a single user name and password for websites and apps that offer Login with Amazon, and you can easily manage access to your account (read more here).

  • Q: I am an end user. Where can I learn more about using Amazon Chime?

    To learn more about Amazon Chime, you can access the Amazon Chime user guide, or the detailed help available on the help center.

  • Q: I am an IT administrator. Where can I learn more about how to perform administration tasks for Amazon Chime?

    To learn more about the administration capabilities available in Amazon Chime, you can access the training available on the help center.

Application features

  • Q: Can I chat with people outside my organization?

    Yes, you can chat with any registered Amazon Chime user. All you need to know is the email address associated with the Amazon Chime account. Initiate a conversation and chime in.

  • Q: How many people can participate in an online meeting or video conference?

    Amazon Chime allows you to have up to 100 participants in an online meeting when not using video. For video conferences, you can have up to 16 participants on desktops, and up to 8 participants on iOS devices. Video is not currently supported on Android devices.

  • Q: Does Amazon Chime support in-room video systems?

    Yes, Amazon Chime supports most H.323 compatible in-room video systems. There is no additional charge when using these systems.

  • Q: Can I dial in to meetings using a traditional phone number?

    For the best audio quality, we recommend you use the Amazon Chime app for your meetings. When this is not possible, the Amazon Chime Pro tier does offer the ability to join meetings using a standard phone line. With dial-in numbers in over 70 countries and low per-minute rates, your meeting attendees can participate from anywhere. For the latest conference call dial-in rates, see the information on this page.

Administration

  • Q: How do I log in to the Amazon Chime console to access my account?

    To access the Amazon Chime console, you first need to create an AWS account. When you’ve done this, you can log in to the AWS Management Console, and navigate to Amazon Chime.

  • Q: Can I add or remove Amazon Chime users in my Amazon Chime organization?

    Yes, you can add or remove Amazon Chime users in your Amazon Chime organization at any time through the Amazon Chime console.

  • Q: What reporting is available for Amazon Chime?

    Amazon Chime allows you to view usage reports for all users in your Amazon Chime organization. You can see chat activity, meeting participation, and the number of dial-in minutes used.

  • Q: Can I use Microsoft Active Directory to authenticate users when accessing Amazon Chime?

    Yes, you can configure Amazon Chime to authenticate users against your Microsoft Active Directory.

  • Q: In which AWS region is Amazon Chime hosted?

    Amazon Chime is currently hosted in the US East (N. Virginia) AWS region.

Pricing

  • Q: How does the free trial work?

    Amazon Chime Pro is free to try for 30 days. After 30 days, you can purchase Amazon Chime, or you can continue to use Amazon Chime Basic for free, for as long as you’d like. To start your free trial, create an Amazon Chime account and start using the service.

  • Q: Do I need a credit card to access the free trial?

    No. Download the app, sign up, and start using Amazon Chime.

  • Q: How does billing work for Amazon Chime?

    You pay for Amazon Chime on a per user per month basis, for the Plus and Pro tiers. You only pay for provisioned users, and there are no upfront fees and no term commitments.

  • Q: How do I purchase Amazon Chime?

    To purchase Amazon Chime, you need an Amazon Web Services (AWS) account. If you don’t already have one, you can create one by visiting the AWS website.

    With your AWS account, log in to the AWS Management Console, access the Amazon Chime console, and create an Amazon Chime organization. To purchase Amazon Chime, assign plans to your users. You are billed for all users in your Amazon Chime organizations at the end of each month.

  • Q: What does Amazon Chime cost?

    Please see the Amazon Chime pricing page for the latest information.

  • Q: Is there an additional charge when attendees join a meeting using a standard phone line?

    Yes, you are charged a per minute per user fee for each meeting participant joining using a standard phone line. For the latest conference call dial-in rates, see conference call dial-in rate page.

Support

  • Q: How do I get support for Amazon Chime?

    The answers to most questions about Amazon Chime are answered in the online Knowledge Base.

    If you are an Amazon Chime administrator, you can submit a request through the Amazon Chime console and we will respond promptly. For customers requiring additional support options, AWS provides Premium Support plans, starting at $29 per month. Premium Support customers can submit cases via Support Center as they would for other AWS services.

Try Amazon Chime for free

Amazon Chime Pro is free to try for 30 days, with no credit card required.
After 30 days, you can continue to use Amazon Chime Basic for free, for as long as you’d like, or you can purchase an Amazon Chime subscription.

Download Amazon Chime